FAQs

Where is your store located?

We are a Canadian online store based out of Ottawa, Ontario. We have warehouses in the US and Canada that we ship our products from.

Where do you ship your products to?

Currently we are shipping our products to the United States, Canada, United Kingdom, Australia and New Zealand. More countries to be added as we grow.

What are your shipping charges?

We offer FREE shipping on all our products regardless of order size. No matter which country you order from, you will not be charged any custom duties.

How long will it take for my order to arrive?

Most of our popular items are delivered within 3-5 business days to the US and Canada. Some items that are made to order may take longer to arrive. If there is a time sensitive order, just give us a call at our Tampa, FL number: 813-398-1920 and we''ll let you know if the order will take longer to arrive.

Why are my orders coming separately?

Our products are shipped from different warehouses. One order may have products coming from various warehouses therefore your items may come separately but we assure you they will all arrive.

How can I track my order?

Once you order is fulfilled, a tracking number will be provided to you via email. However it will only work after the item has left a warehouse.

If you have any more questions, please do not hesitate to contact us at info@myturtleandi.com or call us at our Tampa, FL number 813-398-1920.